Return and Exchange Policy

At Newsi.online, we strive to provide our customers with the highest quality kitchen products, including premium cookware, utensils, and other kitchen essentials. We are committed to delivering an exceptional shopping experience, which includes a clear and straightforward Return and Exchange Policy. Our goal is to ensure that every customer is completely satisfied with their purchase. If you have any concerns, we are here to help.

1. Our Commitment to Quality

We understand that shopping online for kitchen items requires trust in the quality and durability of the products. At Newsi.online, we take great pride in sourcing and offering only premium products that meet the highest industry standards. However, if a product does not meet your expectations, we are here to assist you with a smooth return or exchange process.

2. Eligibility for Returns and Exchanges

To ensure your satisfaction, Newsi.online offers a flexible return and exchange policy. Below are the guidelines for returns and exchanges:

  • Timeframe for Returns: We accept returns and exchanges within 14 days from the date of purchase. This gives customers ample time to evaluate their products.

  • Condition of Items: The item must be unused, unopened, and in its original packaging to be eligible for a return or exchange. If the product has been opened or used, we may not be able to process a return or exchange due to hygiene and quality reasons.

  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required to initiate a return or exchange.

3. Non-Returnable Items

For the safety and satisfaction of our customers, certain products cannot be returned or exchanged, including:

  • Opened or used products: Once a product has been used, it is no longer eligible for return or exchange.

  • Gift Cards: Gift cards purchased from Newsi.online cannot be returned or refunded.

  • Sale and Discounted Items: Items purchased as part of a sale or promotional discount may not be eligible for return or exchange unless otherwise specified in the product description.

4. Return and Exchange Process

If you wish to return or exchange a product, follow these simple steps:

Contact Our Customer Service Team:

  • Email: newsi@gmail.com

  • Phone: +92-300-1124-117
    Our team will guide you through the process and answer any questions.

Return Authorization:

Once you contact us, we will provide a return authorization and instructions for sending the product back. Please ensure the item is securely packaged to prevent damage during shipping.

Return Shipping:

The cost of return shipping is the customer's responsibility unless the product is faulty or damaged upon arrival. We recommend using a tracked shipping service to ensure the safe return of the item.

Processing the Return or Exchange:

Once we receive the returned item and verify that it meets our return policy, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped promptly.

5. Refunds

  • Refund Timeline: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.

  • Original Payment Method: Refunds will be credited back to the same payment method used for the original purchase. Please note that it may take a few additional days for the funds to appear in your account, depending on your payment provider.

6. Damaged or Defective Items

We take extra care to ensure that every product is carefully inspected before shipping. However, if you receive a damaged or defective item, follow these steps:

  • Report the Issue: Contact our customer service team immediately via newsi@gmail.com or +92-300-1124-117.

  • Provide Evidence: To resolve the issue quickly, send us photos of the damaged or defective product along with your order details.

  • Replacement or Refund: Once verified, we will either send a replacement product or issue a full refund, depending on your preference.

7. Customer Satisfaction

At Newsi.online, we are dedicated to ensuring a smooth and enjoyable shopping experience. If you have any questions or need assistance with returns or exchanges, our customer service team is always ready to help.

Conclusion

Newsi.online is committed to delivering high-quality kitchen products and ensuring a hassle-free shopping experience. Our Return and Exchange Policy is designed to give you peace of mind while shopping with us. If you ever need to return or exchange a product, we are here to assist you every step of the way.

📍 Business Address: Lahore, Pakistan

Thank you for choosing Newsi.online. We look forward to serving you again soon! 😊